Marshalls is a well-known retail store that provides its customers with the convenience of a store credit card. This card enables customers to make purchases at Marshalls and its affiliated stores, while also earning rewards. However, there may come a time when you decide that you no longer require or desire your Marshalls credit card. This decision could be due to a desire to streamline your finances or dissatisfaction with the card’s terms or customer service. Regardless of the reason, cancelling a credit card is a significant decision that necessitates careful consideration and planning.

Prior to proceeding with the cancellation of your Marshalls credit card, it is crucial to comprehend the potential impacts on your credit score. Closing a credit card can have an effect on your credit utilization ratio, which is the amount of credit you are utilizing in comparison to your total available credit. Additionally, it can influence the length of your credit history. Both of these factors are key components in determining your overall credit score.

How To Close marshalls credit card?

Follow these steps for smooth cancellation of your marshalls credit card:

Pay Off Your Balance:

  • Verify your current balance: Access your online account or contact customer service to determine the amount you need to pay.
  • Create a strategy to settle your balance: This may include making payments larger than the minimum amount or transferring the balance to a card with a lower interest rate.
  • Execute your plan: Ensure that you completely pay off your balance before proceeding with the cancellation.
  • Validate that your balance is zero: After making your last payment, double-check to confirm that your balance is indeed zero.

Redeem Any Remaining Rewards:

  • Verify for any unused rewards: If you have been utilizing your Marshalls credit card for transactions, you might have accumulated rewards.
  • Comprehend the process of redemption: Consult your cardholder agreement or get in touch with customer service to grasp how to redeem your rewards.
  • Utilize your rewards: Remember to complete this step prior to closing your card, as any unredeemed rewards are likely to be forfeited upon cancellation.
  • Validate the redemption: Double-check that the rewards have been correctly utilized or that you have obtained your rewards certificate.

Things to Consider Before Cancelling Marshalls Credit Card:

  • Verify your balance: Make sure you have cleared your balance completely prior to canceling your card.
  • Utilize any rewards: If you have any rewards that have not been redeemed, be sure to use them before canceling your card.
  • Evaluate the effect on your credit score: The cancellation of a credit card can have an impact on your credit score. Take this into consideration before finalizing your decision.
  • Consider your future requirements: If you are a frequent shopper at Marshalls, it could be advantageous to retain the card for the rewards.

Contact Customer Service:

  • Get ready for the call: Ensure you have your card and any required identification information readily available.
  • Contact the customer service number: This information is typically located on the back of your card or can be found on your monthly statement.
  • Express your request for card cancellation: Clearly and firmly communicate your intention to cancel. The representative may attempt to persuade you to retain your card by offering incentives.
  • Request confirmation: Before concluding the call, ask for a confirmation number or request an email to confirm that your card has indeed been cancelled.

Also Read: How To Cancel Navy Federal Credit Card

Contact details

InformationDetails
Customer Support Phone(833) 888-0776
Customer Support emailcustomerservice@marshalls.com.
Mail addressTJX Credit Card/Synchrony Bank PO Box 530949. Atlanta GA 30353-0949.
Official websitehttps://www.marshalls.com

How to Cancel via Phone:

  • Be prepared for the call: Ensure that you have your card and any required identification information readily available.
  • Contact the customer service number: You can usually find this number on the back of your card or on your monthly statement.
  • Express your request for card cancellation: Clearly and firmly communicate your intention to cancel. The representative may attempt to persuade you to retain your card by providing incentives.
  • Request confirmation: Before concluding the call, ask for a confirmation number or an email to validate the cancellation of your card.

How to Cancel via Email:

  • Compose an email: Craft a well-written email expressing your intention to cancel your card. Remember to provide your name and card number, excluding the security code.
  • Dispatch the email: Send the email to the customer service email address specified by Marshalls.
  • Await a reply: Please be aware that it might take a couple of days to receive a response. Kindly remain patient and monitor your email inbox frequently.
  • Verify the cancellation: Upon receiving a response, ensure that it confirms the cancellation of your card.

How to Cancel through Customer Support:

  • Access the website: Visit the Marshalls credit card website and sign in to your account.
  • Find customer support: Locate the customer support or contact us section.
  • Submit a cancellation request: Utilize the provided form or chat feature to submit a cancellation request.
  • Await confirmation: Expect to receive a confirmation message or email after your card has been cancelled.

Cancellation Policy of Marshalls Credit Card:

  • Familiarize yourself with the policy: Take the time to carefully read the cancellation policy mentioned in your cardholder agreement or on the Marshalls website.
  • Understand the implications: It is important to be fully aware of any fees or penalties that may be associated with cancelling your card.
  • Adhere to the procedure: Ensure that you follow the cancellation procedure precisely as outlined in the policy.
  • Maintain a record: It is advisable to keep a copy of any correspondence or confirmations pertaining to your cancellation for future reference.

Alternatives of Marshalls Credit Card:

  • Explore alternative store cards: If you are a frequent shopper at different stores, it may be beneficial to look into their store credit cards.
  • Research cash back cards: These cards provide cash back on all transactions, not limited to specific stores.
  • Consider low interest rate cards: If you tend to carry a balance, a card with a low interest rate could be a suitable choice.
  • Delve into rewards cards: These cards offer rewards on all purchases, allowing you to redeem them for travel, merchandise, or other perks. 


Alternatives to the Marshalls credit card include a variety of other retail and general-purpose credit cards. Retail cards from other department stores like Macy’s, Kohl’s, or Target may offer similar benefits such as discounts, rewards, and exclusive offers for frequent shoppers. For more flexibility, general-purpose credit cards from major issuers like Visa, Mastercard, American Express, or Discover can be used at a wide range of retailers.

Follow Up:

  • Verify your credit report: Approximately one month post-cancellation, review your credit report to confirm that the account reflects closure.
  • Stay vigilant with your mail and email: Watch for any communications or statements from Marshalls or the card provider.
  • Resolve any problems promptly: Should you identify any errors or persist in receiving statements, reach out to customer service without delay.
  • Retain your cancellation confirmation: Safeguard your cancellation confirmation in a secure location for potential future concerns. 

Conclusion:

Cancelling your Marshalls credit card requires careful planning. Ensure you’ve paid your balance, redeemed rewards, and considered the impact on your credit score. Follow the outlined steps, either by phone, email, or customer support, and obtain confirmation. Explore alternative cards to fit your needs, and monitor your credit report post-cancellation. Remember, closing your card doesn’t affect your Marshalls membership, so explore all options before saying goodbye.

Also Read: How To Cancel Hawaiian Airlines Credit Card

FAQs:

Does canceling a credit card hurt your credit?

Closing a credit card could lower your credit score. That’s because it could lead to a higher credit utilization ratio, reduce the average age of your accounts and hurt your credit mix. Before closing a credit card, it’s wise to consider these factors and the potential impact on your credit score.

Can I cancel my credit card online?

Calling your credit card issuer’s customer service department is the most dependable way to cancel your credit card account. Credit card companies typically do not allow you to cancel an account online, but it is possible with a handful of major issuers.

Does Marshalls credit card have annual fee?

Maxx, Marshall’s, HomeGoods, Sierra and Homesense. Online purchases from those stores also qualify. Get rewards on other purchases: Spending outside of TJX will still earn you points on every purchase. No annual fee: It won’t cost you anything to own the card.

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